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Shipping & Returns
We take pride in crafting each product with care and aim to get your order to you as quickly as possible.
Processing Time: Standard orders ship within 3 business days. Bulk or custom orders may take up to 5 business days to process which will be discussed at the time of order.
Shipping Methods: We use reliable carriers to ensure safe and timely delivery. Shipping options and rates will be calculated at checkout.
Tracking: Once your order ships, you will receive a tracking number via email.
Damages & Issues: If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, and we’ll make it right.
At Hand Poured Candle & Soap Co., your satisfaction means everything to us! If you have any issues with your order, we’re here to help.
Returns & Exchanges: Due to the nature of our handcrafted products, we do not accept returns or exchanges.
Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will gladly offer a replacement or refund.
Cancellations: We accept cancellations within 24 hours of placing your order. After that, your order may already be in production.
We take pride in crafting each product with care and aim to get your order to you as quickly as possible.
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